Illuminate Festival takes your privacy and security of personal information very seriously. We have provided a secure environment and this strict Policy that describes the limited ways the information is used and the limited access to such information.
This Policy covers the treatment of personally identifiable information (“Personal Information”) and other information gathered by Illuminate Festival when you are using or accessing the Services. This Policy also covers Illuminate Festival’s treatment of any Personal Information that Illuminate Festival may share with its business partners or other third parties under very limited circumstances. This Policy does not apply to the general practices and treatment of information by third parties that Illuminate Festival does not own or control, including but not limited to any third party websites or services that you elect to access through the Services (“Third Party Services”), or to individuals that Illuminate Festival does not manage or employ. While we attempt to facilitate access only to those Third Party Services that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Services. We encourage you to carefully review the privacy policies of any Third Party Services you access. Without limiting the generality of the preceding paragraph, Illuminate Festival may use third-party ticket vendors (“Ticket Vendors”) for certain events and this Policy does not cover information submitted to these Ticket Vendors that Illuminate Festival does not control. However, these Ticket Vendors may transfer to Illuminate Festival certain Personal Information such as your email address, but only if you consent to such sharing by the Ticket Vendor at their website or through the use of their services. Furthermore, in the event of a cancellation, postponement, or other significant change to an event for which you purchased tickets through a Ticket Vendor, Illuminate Festival may request your full contact information in order to inform you of the change in the event information. In such a case, we will not use this Personal Information for any other purpose. Finally, this Policy does not cover any Personal Information you send to Illuminate Festival via any non-secured mode of communications such as email, instant messenger or Twitter, as communications via these methods may be subject to interception, loss, or alteration. We encourage you to carefully examine what Personal Information you send to Illuminate Festival via these methods.
Illuminate Festival does not, as a matter of course, gather any of your Personal Information while you are using the Services, unless you are asked to provide such information, for example by signing up to the mailing list. Where you have provided such information, it will only be used for the stated purpose. Personal Information may be entered into the Website or App when you wish to connect to a third party service integrated into the Website or App, such as Facebook or Twitter (the “Integrated Third Party Services”) but this information is not in any way collected or stored by Illuminate Festival, and it is only used for the stated purpose, to sign in to the Integrated Third Party Service.
When you use the Ticketing System to purchase tickets, Illuminate Festival collects the following Personal Information: name, email address, credit card information, and billing information including address and phone number. This information is only used for the following purposes: credit card processing; contacting you in the event of a cancellation, postponement, or other significant change to an event; and advertising or marketing purposes, but only upon your consent.
We use only industry best practices in keeping any data collected secure. This includes the HTTPS / SSL / TLS (Secure Socket Layer) protocol for all ticket-purchasing transactions and for authentication and data transfer to Integrated Third-Party Services. In addition, Illuminate Festival uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services, and these vendors have been selected for their high standards of security.
Illuminate Festival automatically collects certain information using a third-party analytics program, Google Analytics, to help us understand how our users use the Services, but none of this information identifies you personally. For example, each time you visit the Website or otherwise use the Services, we automatically collect your IP address, browser and computer type, access times, the web page from which you came, and the web page(s) you access (as applicable). We use this information only to better understand your needs and the needs of the Services users in the aggregate. Illuminate Festival also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website and which pages on the Website with a view to introducing improvements. Your IP address and other relevant information may be used in order to trace any fraudulent or criminal activity, or any activity in violation of the Terms of Service.
You may unsubscribe from Illuminate Festival mailing list at any time, by following the link at the bottom of all Illuminate Festival emails. Note that unsubscribing from the mailing list in this manner may not necessarily delete all your Personal Information from Illuminate Festival databases. If you wish to ensure that all Personal Information is removed from our databases, please contact us.